Creative Instinct will provide you with a written quote for work* based on your requirements and the information you provide. * Work includes, but is not limited to, consultation with you or third parties in relation to the design project; research & planning; provision of information; copy writing; design and graphics; quoting for redesign/additional work at your request; domain names registration and hosting. Any additional work* requested by you outside the details listed in the quote, shall incur charges.


2. Billing Method
Creative Instinct reserves the right to request a percentage of the total quote on acceptance. Payments to third parties are due immediately on completion of job, and the balance of payment is due within 14 days of the date of the final invoice.


3. Cancellation
All cancellations must be received in writing (surface mail/email/fax only) and you shall be liable for cost of all work completed. Where domain registration hosting, and printing has been organised, these costs shall be your responsibility.


4. Content
You agree to provide Creative Instinct with all content in electronic format for the design project within four weeks of acceptance of the quotation. Failure to provide this content may result in cancellation of the project and you shall be liable for cost of any and all work completed.


5. Copyright
You are legally responsible to ensure that any content (images, text, graphics, music) provided by you does not infringe any copyright and you agree to indemnify Creative Instinct from any action taken in respect of breach of copyright associated with your project. Where Creative Instinct purchases material (images, text, graphics, music), under licence for use in your project, you can not reproduce these in any other form, without appropriate permission.


6. Project Delivery
You agree to indemnify Creative Instinct from any losses associated with project delays based on your changes or delays by third party suppliers. While Creative Instinct shall make every reasonable effort to adhere to delivery schedules, it should not be explicitly or implied as a guarantee of delivery on the scheduled dates.


7. Website maintenance
Creative Instinct shall provide maintenance of your website according to an agreed number of hours per (financial) annum. Hours not used in any one year can not be carried over to the next. Requests shall be made via email and shall be actioned as soon as practical. Creative Instinct shall not be responsible for any changes, and consequent issues arising from changes made by other parties, to whom you have given ftp access. Creative Instinct shall not accept any responsibility for loss or damage resulting from hacking or illegal activity on the site.


8. Disbursements
Any disbursement (3rd party incurred) costs, for example: couriers, print
production mock-up, stock images, font license, software license are
passed on to the client. Clients will be notified and asked for approval if a
disbursement cost is required.


9. Inappropriate Material
During the term of contracted site maintenance,
Creative Instinct retains the right to vet and remove any inappropriate material.


10. Legislative Compliance
You are responsible to ensure that the website and its content comply with current State and Federal Legislation. Creative Instinct does not accept responsibility for any failure to comply with laws and regulations related to activities and processes in conducting your business or trade. You agree to indemnify Creative Instinct against any claims, costs and expenses that may arise from any such material included at your request.


11. Intellectual Copyright
Creative Instinct retains intellectual copyright of all material not supplied by the client, until final payment is received.


12. Privacy Statement
Personal information gathered from you is for the purposes of contact with you and the completion of agreed work. Creative Instinct shall not be provided to any third parties.